Frequently Asked Questions
About Us
Partnerships
Orders
Who Are We?
We are a premium, estate-grown olive oil brand owned by Mr. Rashed Bin Khalfan Al Dhaheri and managed by Mr. Saeed Bin Rashed Al Dhaheri. Combining deep industry respect with operational excellence, we supervise a thriving agricultural footprint of 40,000 meticulously tended trees spread across our two premier estates in Baa'aj and Um Rasas, Jordan. Driven by over two decades of experience, our leadership ensures that every single bottle reflects an absolute commitment to estate-grown purity and exceptional culinary quality.
Where is Petra farms?
Our exceptional groves are exclusively located in Baa'aj and Um Rasas, Jordan. We selected these historic terroirs for their perfect microclimates, optimal altitudes, and rich soils, which yield olives of unparalleled character, complexity, and flavor.
How many trees do we have?
We proudly nurture a magnificent footprint of 40,000 meticulously tended trees across our two private estates. This substantial heritage allows us to control the quality of every single olive that enters our press.
What makes Petra olive oil special?
We operate a strict 100% estate-grown model, offering absolute root-to-bottle traceability. By utilizing cutting-edge agricultural technology and protective bottling atmospheres, we eliminate oxidation completely, sealing in pristine freshness, rich antioxidants, and a flawless flavor profile. This uncompromising devotion to perfection is directly reflected in our prestigious portfolio of international awards, cementing our position on the global stage as a benchmark for ultra-premium quality.
Who can partner with us?
We collaborate exclusively with elite distributors, luxury hospitality groups, high-end retail purveyors, and corporate brands who share our uncompromising devotion to world-class quality and premium culinary excellence. For more details please contact b2b@PetraOlive.com
Can you handle high-volume corporate orders?
Absolutely. Nurturing a magnificent footprint of 40,000 trees across our private Jordan estates gives us an unparalleled capacity. We seamlessly fulfill large-scale institutional procurement and global distribution contracts while rigidly maintaining our internationally awarded quality standards.
Can we secure exclusive territory rights?
We offer exclusive regional distribution rights to select, high-performing partners who demonstrate an exceptional alignment with our brand's luxury positioning and possess an established network in premium markets.
Do you offer private labeling?
No. To preserve the strict integrity, heritage, and international prestige of our brand, we do not offer private labeling or white-label production. Every drop of olive oil pressed from our 40,000 trees is bottled exclusively under our own signature label, guaranteeing uncompromised authenticity and estate-grown luxury directly from our groves to the world.
How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or through the courier's tracking system to monitor the delivery status.
What should I do if I receive a defective or incorrect item?
We’re sorry for the inconvenience! Please contact our support team within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll arrange for a replacement or refund as soon as possible.
How do I find the right sneaker size?
Check out our size guide on each product page. If you're unsure, visit our store for a fitting or contact our support team for guidance. We also recommend measuring your foot and comparing it to our size chart for accuracy.
How can I contact customer support?
You can reach us through:
Email: info@ecomposershop.com
Phone: (212) 555-1234
Live Chat: Available on our website from 9 AM - 6 PM (Mon-Sat)
In-Store Support: Visit our store for in-person assistance
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 2 working days.
